I am seriously considering reverting from being a Mac to being a PC.
Because here's the deal--while PC software is shitty and easily corruptable, Mac hardware is built on design, not function, breaks easily, and is ridiculously expensive to replace. I spent $300 earlier this summer refurbishing my iBook, and now the power cord is burned out. I'm on my third power cord in five years for this laptop. There was actually a class-action lawsuit about these power cords because they suck so much--one of the three I've gotten was part of the settlement.
I have been told by many people that you can go to the Apple store, tell a sad story, shed some tears if you can, and you are often sent home with a free new whatever--in this case, a new power cord, but I have heard of this happening with everything from mice to iPod Touches.
Now, here's the thing. That's all well and good when you feel like you've conned your way into a free iPod, but that's not how customer service is supposed to work. Apple is like one step away from having really good customer service, which is where something broke, it wasn't your fault, we know there's a problem with this particular hardware, so here, take a new one. We're really sorry. Instead, they have that policy, but you have to embarrass yourself to do it? Nuh-uh. I am not going to go down there and cry like a little girl.
I have talking points.
1. The power cord burned out. This is the third power cord I've had for this laptop--another burned out and the one before that frayed. I know you know this is a bad design; that's why you totally changed the power cord for the MacBooks.
2. I can't afford to buy a new power cord.
3. With the money I'd have to use to buy a new power cord, I could put that money toward a brand-new HP Netbook, which retails for $279 and runs on Linux.
4. Just saying, I have an HP for work, and even though Apple scared me into thinking it was going to be a piece of shit, it actually runs really, really well.
5. Basically what it boils down to is that if you don't help me out here, I won't be able to use my iBook ever again, which means I'll need a new laptop soon, and I can guarantee you I'll never buy another Apple again.
Anybody got other suggestions?